IT/Helpdesk Fundamentals
135 contact hours
Offered: Fall; Spring
Cost: $2,500 (FREE training, books, and supplies to qualified applicants)
Helpdesk professionals are the backbone of modern organizations, delivering essential support in today’s tech-driven world. This course combines engaging classroom instruction with interactive online learning to equip you with vital skills in customer service, hardware, software, security, and troubleshooting.
By the end of the course, you will be fully prepared to earn your Comp TIA A+ Certification and advance your career in IT support.

Prerequisites
You must be able to pass assessments pertaining to Basic Computer Skills and Windows​
Possible Job Titles
- ​Help Desk Technician
- Technical Support Specialist,
- IT Support Specialist
- Desktop Support Analyst.
Questions? Contact Us!
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Workforce Training Academy
wta@dmacc.edu
515-256-4951
Degree Training
After completion, you started building skills to enter these related ¼ø»ÆÊ¦app credit programs.
Related Training
¼ø»ÆÊ¦app Continuing Education offers many nondegree classes in this area.